Frequently Asked Questions

Yes. Free worldwide trackable shipping is available for all orders above $300.

Please note that orders outside of Europe will include a $25 fee for issuing the phytosanitary certificate which will be added to the cost of the shipping.

We offer FREE trackable worldwide shipping via regular mail for orders above $300. For orders below $300, it costs between $20-$30 depending on weight. Other shipping services (such as EMS) are available at extra cost.

Every order is shipped within 3 business days of order confirmation. Please note that issuing a phytosanitary certificate delays the shipping by up to two weeks. You will get notified once your order has been shipped.

Everywhere! We ship worldwide, so you can enjoy your new plants wherever you live!

The only issue is Australia - we are able to ship to Australia, but only at the customer's own risk. If the parcel to Australia gets confiscated, we are not able to provide refunds.

Standard shipping inside EU 3-7 days.
Standard shipping outside EU 8-12 days.
EMS shipping inside EU 2-5 days.
EMS shipping outside EU 5-9 days.

We ship all our orders from our nursery located in the Czech Republic, Europe.

We offer Regular Priority Mail and EMS, both trackable services.

We cut the leaves prior to the shipping to ensure better safety for the plants. Don't worry, they will grow new leaves soon after potting and regular watering!

It is your obligation to find out whether the plants you purchase on our website are eligible to enter your country and which documents might be necessary to include. 

We do not take any responsibility for plants confiscated by the customs. No refund is available under these circumstances.

No. All plants are shipped bare-root with neither the soil nor the pot. The reason is that we want to ensure the safest shipment for the plants. Soil is not included to comply with international regulations regarding the shipment of soil.

In case of ordering multiple plants, we will label them for you, no worries!

No. Unfortunately our climate doesn't allow for safe shipping between the months of December – February, but it all comes to the current temperatures.

Sometimes it is possible to ship in March, sometimes it is still unsafe for the plants. It all depends on the current weather situation.

That is very much possible. Our pictures are mostly just our own illustration pictures that resemble the approximate size and development of the plant you will receive.

The plants that have the "Same Plant" badge above their names will be the same as the ones you see in the pictures.

If you are not satisfied with the plant you received, you can send it back to us and we will send you a new one.

Please contact us at info@hojnysucculents.com with attached pictures and we will work out a compensation together. Please note that some plants may look dry after the shipping, but they will soak water up quickly and will be alright in a matter of days after being potted and watered.

Depends on the plant. If you order a plant with the "Same Plant" label above it's name, you will receive the same plant you can see in the pictures.

If you buy any plant that is NOT labeled "Same Plant", we are not able to send you pictures of the exact plants as it would be too time consuming for all the orders. But rest assured, we will pick the nicest and healthiest plants we have available.

And if you don't like them, just send them back for a refund or to exchange them for new plants. Return policy

After we've shipped your order, you will receive an email containing the tracking number of your order. Once you have the number, we recommend using a service like 17track.net to check on the status of the shipment.

You can also track your parcel directly on our website on this page.